Raw LLM Responses

In the late 20th century. Millions of people worked in banks, as tellers. Then the ATM machine arrived (Automatic Teller Machine). The personal service was lost, old people complained (as they always do when systems update), but we moved on and no one thought twice. These people were seen as skilled professionals, when really all the were doing was translating a customer's request + articles (usually a card and/or money), performing a simple algorithm/calculation, pressing some keys on a computer, and returning something to the customer (in most cases their case and/or money). The same as stock brokers. In the 20th century, people would have to phone a broker, get them to place their order, and give status update. 99% of the work got replaced with computers, and software engineers maintaining the software (less than 1% of the staff required for this, while others went into analytical/hedge fund/VC etc. roles). Again a simple translation job, with the personal touch, replaced largely by websites and apps that can do the same thing more efficiently. As for your call centers. Well the personalized service argument was lost decades ago when the jobs were outsourced from the West to India in favour of cheaper costs to the business. No offense, but for most Westerners, talking to an Indian on the phone isn't their most fondest experience in life. I think most would prefer to talk to ChatGPT or Grok just with a AI-powered human voice. You know those situations when you know what the problem is, but the Indian wants you to go step by bloody step checking things which it obviously is not. My conspiracy theory is that the eventual goal is to automate everything, but the experience of going from Westerner performing the Job to Machine performing the Job would be too much disruption, and have too many complaints. But going from Indian performing the Job to Machine performing the Job, most people will probably feel that this is an improvement. AI could make up a fictious human profile, and be able to "authentically" talk about topics that relate to Westerners. For instance Sporting interests, other than IPL Cricket. large language models trained on call center communications and associated systems actions is a solved problem. Text to Speech and Voice recognition are also solved problems. So yes call center jobs are dead. The only role of humans will be in dealing with the AI referrals to problems that the AI is not able to solved, triggered by the "frustration-level" of the conversation.