Raw LLM Responses

1:27 And here is the one major flaw in the whole metric: The performance that is evaluated is e.g. the rate at which customer tickets are closed and the customer is ignored. To give you an example (and this happened today): I got an email that was looking like scam from the early 2000s. I stated that I should open a link to download the bill for an order I placed at Amazon. So instead of clicking on the link I logged into Amazon directly, checked my account and followed the link to the bill. This did not(!) start a download of the bill but instead opened up an ai based chatbot that asked if I would want to request the company to send me my bill via e-mail. When I stated that I wasn't satisfied (and I hope that I do not need to explain why) it started over again by offering me to request the company to send me the bill via e-mail and gave me no other option. This is what ai-based efficiency looks like and this is the reason why companies that invest more and more into ai products get completely worthless as all they do is using ai products and destroy any internal value. I've had a similar experience with Microsoft about half a year ago. There I wanted to know how to disable child protection in my Windows installation. (We do not have any child in our household so we do not need to configure a child protection.) The Microsoft ai support chat bot reacted once every ten minutes to anything I wrote and warned me that it would finish the conversation if I didn't finish my reply within 90 seconds. It also forwarded me to yet another ai chatbot every thirty minutes which demanded that I would explain the problem all over again. None of these bots were able to answer the actual question, they all insisted that I would have to configure my Microsoft accounts child protection. They completely ignore my request and wasted four hours (yes more than 240 minutes) of my time. Anyone who doesn't understand the problem: Efficiency without effectiveness is utter madness and that is precisely what most ai agents are: Pure and utter madness that results in the destruction thousands of companies that no longer do anything that serves anything.