Raw LLM Responses

I needed a new water heater. I head my utility company had a rebate going on for heat pump water heaters. Their website shows that both Home Depot and Lowe's are enrolled in the "rebate at retail" program where I can get the rebate at the register. I go to Home Depot to ask about how this program worked, since the price on the shelf was still the regular price. The associate there Googles my question, and then reads me back the AI overview, which was not even correct. I had to explain to her that I had obviously already done the Googling on this, and showed her her store number and address on my utility's website. She couldn't figure it out, her manager didn't even show up just told her over the walkie that I'd have to sort it out with the utility company. I go across the street to Lowe's - price on the shelf has the rebate already removed, I literally bought the water heater and left, and didn't have to do anything extra. Having a store associate read me an AI summary after a bad Google search is easily in my top 5 bad consumer experiences.