Raw LLM Responses

I worked in the health insurance field and there was a fantastic path from rep all the way up to manager that was spread between six different jobs, which were all specially trained to be experts in health plans they worked with. new CEO showed up, AI slop got used everywhere and completely replaced any manual logging, they eliminated every position above entry level except manager, and everyone else who'd been working specialized roles for years got demoted to that entry level position or were offered severance. managers are also now exclusively outside-hires. did this improve anything? absolutely not - people's issues get overlooked all the time because AI makes up whole conversations, doesn't log important information as it pertains to the issue the patients are having, and only very rarely takes down correct information like member IDs or phone numbers. this means that people are calling in about issues to clueless reps who are relying on AI hallucinations that don't *at all* mention what they discussed on their previous calls, so, they often get escalated to the manager, who, on top of doing five other people's jobs, now has to spend a huge amount of time manually reviewing calls to see what actually got discussed because reps can't leave any notes on the account whatsoever. clients are super pissed because the care and expertise they were sold on just a couple years ago has been completely gutted and their employees are getting fucked over. company saved a bunch of money, though! CEO reports strong earnings and profit while there's rumblings of major clients ending their contracts because they're no longer getting the service they agreed to in the first place.