Raw LLM Responses

Had an experience like this recently. I’m a tier 2 help desk technician and this guy who came in decided to strike up a conversation about AI of all things. He starts going on about how I should be worried that AI is coming for my job. I asked him how many times he’s been on an automated chat or AI help line. He said a few times. I asked him how often he said “representative” or “speak with a human” to get past it. That shut him up real quick. I try to be as friendly and as customer-facing as I can possibly be, but this guy was so adamant that I was in real danger. I had to explain to him that until end-users actually know what they want or are able to articulate what the problem is, I don’t feel threatened by AI. I then had to explain to him that he probably shouldn’t concern himself with advanced topics like AI and machine learning until he can figure out how to add a new slide to PowerPoint.