Raw LLM Responses

I worked for a retailer who accepted Klarna as a payment method and let me just say the AI does not work for the most part. We handled Klarna disputes daily where the customer would insist they didn't need to make a payment becuase either they've already been refunded or they didn't receive a product. If the customer had already been refunded then the system would at times not even recognise that and ask us to provide evidence. Even though their own portal would show the refund was issued. However, when it came to actual disputes the AI wouldn't accept anything other than what it was asking for. If you provided evidence towards a dispute you would see that same dispute being bounced back to you asking for the same evidence again. There was even times the AI would provide a different dispute form for an entirely different kind of dispute. Sometimes humans just shouldn't be replaced but I don't doubt it will improve over time.